This service is dedicated to reviewing the feedback, suggestions, and complaints of beneficiaries of the department’s services, following up on them, and working to resolve them.
Steps to obtain the service:
- Submit the application via the official website:Click here
- Or via email:info.ins@shcc.gov.ae
Requirements and conditions:
- Emirates ID
- Application form
- Medical report (if required)
- Detailed paid invoices (if any)
Eligible categories:
- Beneficiaries of the Sharjah government private health insurance services
- Beneficiaries of the University Hospital services
Service delivery time:
- 5 working days
Frequently asked questions:
Can a complaint be filed regarding paid invoices?
Yes, provided that the detailed paid invoices are
attached to the application.