Health Insurance Services

Customer Happiness

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Quick Information

  • Service Beneficiaries
    Employee/retiree in the Government of Sharjah, their parents, and their family (unmarried and unemployed children).
  • Service delivery channels
    Electronic link
  • Service completion time
    5 working days

This service is dedicated to reviewing the feedback, suggestions, and complaints of beneficiaries of the department’s services, following up on them, and working to resolve them.

Steps to obtain the service:

Requirements and conditions:

  • Emirates ID
  • Application form
  • Medical report (if required)
  • Detailed paid invoices (if any)

Eligible categories:

  • Beneficiaries of the Sharjah government private health insurance services
  • Beneficiaries of the University Hospital services

Service delivery time:

  • 5 working days

Frequently asked questions:

Can a complaint be filed regarding paid invoices?
Yes, provided that the detailed paid invoices are attached to the application.

Email support

Response time - within 24 hours

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Phone support

+971 6 509 1666

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